Search This Blog

Wednesday, March 21, 2007

Citrix Secure Gateway Hangs at Start-up after applying Patch 005 (SGE300W005)

This problem is caused by HP PSP 7.60.


Locate the rotatelogs.exe file for Secure Gateway. This file is normally located in the C:\Program Files\Citrix Secure Gateway\bin folder.
Rename the rotatelogs.exe executable (for example, rotate.exe).
Open the http.conf file located in the C:\Program Files\Citrix\Citrix Secure Gateway\conf folder. To do so, perform the following procedure:

Open a command prompt window.
Navigate to the C:\Program Files\Citrix\Citrix Secure Gateway\conf folder from within the command prompt.
In the command prompt window, type notepad httpd.conf to open the httpd.conf file.
Note: The httpd.conf file is hidden. You cannot open the file unless you use a text editor.
Create a backup of the file (for example, httpd.conf.bak).
Modify the httpd.conf file and replace rotatelogs.exe with the new executable name (for example, rotate.exe).
Restart Secure Gateway (for the new changes to take effect. Process Explorer should reflect the new changes).
After performing the changes, set the HP Management Homepage Service to Automatic (or the other third-party application).
Restart the system and test against the problem.

No comments:

Post a Comment